NHS Lanarkshire piloting new text service to help reduce missed appointments

By The Newsroom
Published 23rd Nov 2018, 11:02 BST
Updated 23rd Nov 2018, 12:09 BST
NHS Lanarkshire is piloting a new text reminder service to help reduce the number of appointments patients miss.

The two-way text service will be tested within two specialties – paediatric orthopaedics and respiratory services, and as well as reminding patients when their appointment is, it will also give them the option of cancelling the appointment if they can no longer attend or do not require an appointment

Heather Knox, director of acute services said: “Every appointment which a patients fails to attend costs the NHS £136 and wastes an appointment which could be used by another patient.

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